Shipping policy

Shipping Policy

Thank you for shopping with Heleniq.

Heleniq is operated by HCUPAC LTD, registered in England and Wales.

All products available on this website are original and sold under the Heleniq brand.

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Processing time includes order verification, quality control, and preparation for shipment.

During peak periods or promotional events, processing times may be slightly extended.

We offer international shipping. Delivery times vary depending on destination and shipping method selected at checkout.

Estimated delivery times after dispatch:

Please note that these are estimated timeframes and may vary due to external factors such as customs or carrier delays.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Once your order has been shipped, you will receive a confirmation email with tracking information.

We are not responsible for delays caused by shipping carriers, customs clearance, or other external factors beyond our control.

For any shipping-related inquiries, please contact us at: support@heleniq.com

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