Refund policy
Return & Refund Policy
We offer a 14-day return policy from the date of delivery.
To request a return, please contact us within 14 days of receiving your order at:
support@heleniq.com
All returns must be approved before being sent. Unauthorized returns will not be accepted.
Eligibility for Returns
To qualify for a return, items must:
- Be unused, unworn, and in original condition
- Be returned in original packaging
- Include proof of purchase
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Customized or made-to-order products
Return Process
Once your return request is approved, you will receive return instructions, including the return address.
Please note that return addresses may vary depending on the product and fulfillment location.
Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photo evidence so we can resolve the issue promptly.